Write to support@openxi.app. We answer within two business days.
The quickest way is Profile → Report a problem in the app: it sends us what you write with the app's version and your phone's make and model, so you need not look them up.
If something is broken, the following turns a guess into a fix:
Leave the game in the app. Whether the fee comes back depends on how close to kick-off you leave and on the refund rule your group's organiser set; the app shows you which applies before you confirm.
Check that the phone number or email address is the one on the account, and look in your spam folder. If it still does not arrive, write to us with the number or address you are using and we will look at the delivery log.
Profile → Privacy and sharing → Delete account, set out in full on deleting your account. The app tells you if something has to be settled first, such as a payout still on its way to you, or a group you are the only owner of. If you cannot get into the account, write to us from the email address on it.
In the app: Profile → Privacy and sharing → Request your personal data. We build the file and tell you when it is ready. You can also write to us.
Report it in the app: press and hold a message and choose Report, or open the person's profile, tap the three dots at its top right and choose Report. We review every report made in the app within 24 hours. You can also block the person, so that you no longer see their messages. Your group's owner and admins can remove a message, and can remove or suspend a member. Or write to us with the group name and what happened.