OpenXI

Delete your account

You can delete your OpenXI account and its data at any time, from the app or by writing to us.

In the app

1. Open OpenXI and go to the Profile tab.
2. Open Privacy and sharing.
3. Choose Delete account and confirm.

The app will tell you if something has to be settled first — a payout still on its way to you, or a group you are the only owner of. Hand the group to another owner, or archive it, and the deletion will go through.

If you cannot get into the app

Email support@openxi.app from the address on the account, or tell us the phone number it uses, and ask us to delete it. We will confirm it is your account before we do anything, and we will finish within 30 days.

What is deleted

• Your name, email address, phone number and date of birth.
• Your profile photo and cover image.
• Your playing details: positions, preferred foot, experience, country, clubs you support.
• Your group memberships and your place on any upcoming roster.
• Your devices — the record of each phone or tablet you used — and their notification settings.
• The problems you reported from the app.

What is kept, and for how long

Records of payments and refunds are kept for as long as tax and anti-fraud law requires, and are no longer linked to a usable profile. Crash and error reports, which carry only a random identifier of your account, expire at our crash-reporting provider, Sentry, within 90 days. Games you attended remain in their group's history without your name attached, so the group's own records stay intact.

Messages you sent stay in their chats, shown as from a deleted user. To erase a message's text, delete the message before you delete your account.

Reports you made about a message or a person are kept without your name. Reports made about you are closed, and the copy each one holds — a message's text, or your name and photo as they stood — is deleted twelve months later.

Nothing else is retained. See the privacy policy for the full picture.